Talks that will change your ideas about what is and is not possible.

The Fourth Key to Effective Leadership: Service

Leadership is sometimes partly defined by phrases such as "being in charge" or "being the boss". Service is sometimes partly defined by phrases such as "subservience" or "following orders". Reality falls somewhere in between. Find out the reality in this talk where you will not only uncover the true definitions of these words, but also explore the actions you can take immediately to take the concepts beyond words and into actions!

Expanding on my book, "Leadership Starts With You", some of the points covered:

1. The Three Basic Keys to Effective Leadership
2. Defining Leadership to fit today's world
3. Redefining Service to fit a Leadership role
4. The Strategy of Service in Leadership
5. Tactics to implement the strategy

The Missing Links

Why does it seem to be so hard to provide service that delights customers, and to do what is needed to keep them coming back? There are literally thousands of books, lectures, and presentations out there that outline fantastic strategies to delight customers and keep them coming back. Unfortunately you can't implement a strategy without utilizing three key tactics. Here are some of the points that will be covered:

1. Why it seems to be so hard to deliver truly astounding customer service.
2. Strategy vs. Tactics.
3. If you can't please everybody, who should you please?
4. The missing links and how they relate to each other.
5. Tactics to implement the tactics.

Contact me to schedule your next talk:

Matthew Tomsho
email: matthew@mjtomsho.com
phone: 412-600-0968